Dashbot CEO Arte Merritt delivered the keynote address at SuperBot 2019.

He shares some of the more interesting insights Dashbot gathered by processing over 66 billion (and counting!) messages.

https://www.youtube.com/watch?v=7w69T3Ivz\_ADo you know what the most common message a user writes to a Facebook chatbot or says to a Google Action? Do you know how frequently users interact with their Alexa or Google Home and what the more common use cases are? Do you know how startups and brands acquiring users for their voice skills? Or would you like to know why enterprises are building customer service chatbots? Find out answers to these and more in the video above!

Arte covers best practices and insights across the following areas:

• Common messages in text based chatbots
• Common messages and interactions in voice
• Behaviors of Alexa and Google Home users
• Alexa skill ratings
• Customer service insights

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